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Job Title: Wildlife Services Representative

Department: Hospital

Supervisor: Education and Front Desk Manager

FLSA Status: Non-exempt

Compensation: $16.50/hr

Hours: 8-16

Date: July 6, 2023

Summary

The primary function of the Wildlife Services Representative (WSR) is to provide excellent and efficient customer service, disperse accurate information to callers and visitors, and to foster a sense of empathy for wildlife and community with every individual who contacts WildCare. This is one of WildCare’s most important positions as the WSR often provides the first impression people have of WildCare, and we rely on the voluntary and ongoing support of members to provide our lifesaving services for wildlife, and to continue to educate people about wildlife and nature.

Job Responsibilities

• Answer a busy 6-line telephone system:

• Provide instructions on how to safely rescue and contain injured and orphaned wildlife, how to provide basic care until the animal(s) can be delivered to a licensed care facility, and assist rescuers in locating qualified help for injured wildlife. Answer Hotline questions regarding conflicts with wildlife, update wildlife patient finders with patient information, and return calls promptly.

• Learn and stay up to date on humane, nonlethal methods for resolving conflicts with wildlife and deliver the information to callers and visitors with compassion and empathy for the caller, their situation, and the animal(s) involved. Share learned information with other WSRs and Supervisor.

• Record information from and about individual Hotline calls in the FileMaker Pro database. Complete Hotline data entry as calls come in, or before the end of the shift.

• Develop an encompassing knowledge of all the departments, programs, services, events, and outreach at WildCare. Accurately answer questions and promote WildCare to clients and members.

• Review and respond to emails sent to the shared front desk email account.
• Admit patients, ensure intake and finder data entry is complete, and request donations from finders.
  • Ensure that appropriate forms are completed by finders and donors for certain circumstances: rabies vector species, bat intake form, in-kind donations, etc.
• Using Square POS system, process merchandise sales and accept donations. Accurately fill out and process appropriate paperwork. 
• Assist Medical Staff in coordinating patient releases, reunites, and follow ups. Coordinate and record volunteer transport arrangements.
• Assist with administrative and other duties for Supervisor and other WildCare employees on an as available/as needed basis and per approval from Supervisor.
• Keep the front desk and merchandise area clean and organized.
• Perform research on various animal-related topics when requested and per approval from Supervisor.
• Additional hours are possible (up to 16 per week) assisting the Volunteer Program Manager with data entry, spreadsheet support, and maintenance of the volunteer database.
  • This work comes with an additional title of Volunteer Program Assistant. 

Qualifications

• Ability to provide outstanding customer service to callers, visitors, and volunteers of diverse backgrounds, sometimes under stressful or chaotic circumstances.
• Proven excellent organizational skills, ability to pay attention to detail, handle multiple tasks simultaneously and shift priorities as necessary.
• Ability to communicate effectively in a friendly, empathetic, and professional manner. Proven excellent persuasive written and verbal communication skills, proficiency in spoken and written English. Spanish is a plus. Must be patient, enthusiastic, efficient, and able to problem-solve.
• Willingness to learn about local wildlife and their natural history, methods to resolve wildlife conflicts, and knowledge of WildCare’s work.
• Ability to professionally advocate WildCare’s positions on issues, and a commitment to WildCare’s objectives.
• Proficiency with the Microsoft Office suite (Word, Excel, etc.), Google Calendar, and Gmail. Experience with FileMaker Pro is a plus.
• Willingness and ability to work weekends, holidays, and cover other WSR shifts when needed.
• Some animal handling experience is preferred.
• Ability to lift and carry up to 30 lbs.

Hiring for: Sundays, 9 am – 5 pm, plus covering other shifts when needed and available.

​​Working for WildCare:

WildCare is an equal opportunity employer. People with disabilities, women, veterans, people of color, and LGBTQ+ individuals are encouraged to apply. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

To Apply:

Candidates must submit a cover letter, resume, and 3-5 professional references via email to katelynch@discoverwildcare.org. Position is open until filled. No phone calls please.

WildCare is a 501(c)(3) nonprofit wildlife hospital and environmental education center, located in San Rafael, California. Every year, our wildlife hospital takes in nearly 3,500 orphaned or injured animals and our education programs reach over 35,000 people. We lead the way in showing people how to live well with wildlife through a complete cycle of respectful, practical and humane practices. With programs in wildlife aid, animal advocacy, and nature education, WildCare is a voice for wildlife throughout the San Francisco Bay Area and beyond.