Join Our Team

Cover photo by Rick Lewis

WildCare Staff

WildCare is run by a dedicated staff of less than 30 part-and full-time employees supported by a volunteer corps of over 250.


WildCare envisions a future in which humans are committed stewards of the natural world and transform conflict with wildlife into coexistence.

Core Values

  • Dedication to Wildlife and the Environment
  • Care, Compassion and Inclusion
  • Pursuit of Learning
  • Sustainability

Open Positions

Ambassador Program Manager

Job Title: Ambassador Program Manager

Department: Education

Supervisor: Director of Education

FLSA Status: Exempt

Date: March 5, 2021

Job Description

WildCare is looking for an Ambassador Program Manager responsible for overseeing all aspects of WildCare’s Wildlife Ambassador Program including daily supervision of Wildlife Ambassador Volunteers, daily care of the Ambassador animals, and all educational aspects of the program as well as coordinating with all other WildCare Departments, especially Hospital and Development.


Animal Care

  • Train and handle Ambassador Animals (non-releasable wildlife).
  • Develop and implement enrichment plan for Ambassador Animals.
  • Coordinate with the Director of Animal Care, Education Director and WildCare’s Resident Veterinarian to arrange the procurement and evaluation for suitability of all Educational Animals.
  • Coordinate with medical staff for any procedures, treatments, yearly physicals or other medical care of the Educational Animals.
  • Responsible for the basic daily husbandry of the Ambassador
    Animals such as making and maintaining equipment, coping, etc.
  • Ensure all permitting with U.S. Fish and Wildlife, CA Fish and Wildlife and USDA are up to date, all permits are readily available and that WildCare is operating in compliance with all of their regulations regarding housing, husbandry and animal use.
  • Ordering of all Ambassador Program supplies including, but not limited to, mice, rats, smelt, produce, training supplies and program supplies.
    • With assistance from Medical Staff, develop protocols for and oversee the daily care of all Educational Animals including, but not limited to, diets, housing, enrichment and training.
  • Set and enforce guidelines for all aspects of animal care and handling.
  • Monitor and manage Ambassador Animals while being displayed in the courtyard, at programs and at any special functions.
  • Maintain up to date records on a weekly basis on all Educational Animals health, care and weight records.
  • Perform basic facility maintenance of the Ambassador Animals’ housing, courtyard and basic aspects of the museum, including maintenance of the pool pump systems and updating Ambassador signage.

Volunteer Management

  • Recruit, train and oversee at least 30 Ambassador Volunteers, including scheduling, responding to interpersonal issues, providing advanced training, maintaining records on skill proficiencies and addressing general day to day concerns.
  • Provide interpretation training for volunteers to give them the skills to present informal courtyard presentations.
  • Provide animal handling training and continued support to provide the volunteers with the skills required to handle Ambassadors during on and off-site programs.
  • Make arrangements and schedule volunteer handlers for off-site programs, ensuring they have the skills required for the animals being presented.
  • Be available to cover shifts left uncovered by volunteers due to holidays and weekends.


  • Develop and present off-site Wildlife Ambassador Programs to area schools, libraries, camps, senior centers and any other organizations requesting a Program within a one hour radius of WildCare.
  • Work with the Education Program Coordinator to schedule Wildlife Ambassador Programs.
  • Work with the Development Department for the use of Ambassador Animals at fund-raising functions or other Development venues.
  • Coordinate with the Camp and Center Tour Staff to arrange for Ambassador visits and interactions.
  • Construct or acquire all needed items for any Ambassador presentations.

Other duties

  • Provide statistics on program usage for internal and external audits, tracking and grant writing.
  • Represent WildCare at applicable organizations, events and other venues.
  • Represent the Ambassadors and the Program in the planning stages for a potential new site for WildCare


  • Experience developing and managing Wildlife Ambassador Education Programs
  • Volunteer management experience
  • Strong interpersonal skills including collaboration, communication and conflict resolution
  • Direct teaching experience in informal and formal classroom settings for elementary and high school students
  • Minimum of 2 years’ experience working with and handling wildlife
  • Minimum of 2 years’ experience working with raptors on the glove
  • Experience with positive reinforcement training techniques
  • Strong customer service skills
  • Attention to detail
  • Willingness to multi-task and work under pressure
  • Ability to work without supervision
  • Experience working with Microsoft Office, PowerPoint, Excel and Filemaker (preferred)
  • 4 year degree or experience in applicable subject area

Additional Desired Qualifications

  • Teaching credential
  • Comfortable using tools for basic enclosure repairs and improvement
  • Bilingual (fluent in both English and Spanish)


Upon request. This is a full-time position with an excellent benefits package.

Working for WildCare

WildCare is an equal opportunity employer. People with disabilities, women, veterans, people of color, and LGBTQ+ individuals are encouraged to apply. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.


To apply, send a cover letter and resume via email to Eileen Jones, Education Director, at No phone calls please.

Conditions of Employment

Hiring is contingent upon receipt of a DMV driving record and a FBI/California Department of Justice background check.

To Apply

By email or regular mail only, no phone calls. Open until filled.

Email resume and cover letter to

WildCare is a 501(c)(3) nonprofit wildlife hospital and environmental education center, located in San Rafael, California. Every year, our wildlife hospital takes in nearly 4,000 orphaned or injured animals and our education programs reach over 35,000 people. We lead the way in showing people how to live well with wildlife through a complete cycle of respectful, practical and humane practices. With programs in wildlife aid, animal advocacy and nature education, WildCare is a voice for wildlife throughout the San Francisco Bay Area and beyond.